Firepunk Diesel, LLC

Ordered a 47re comp1 trans. We waited the month lead time and got got this beast of a trans. Once installed we had some issues. I contacted Andy and we had the issues diagnosed. He got me a new transmission in a week. Best customer service you could ever hope for. I’ll recommend Firepunk to anyone that needs a great product and awesome support. Good job guys!!!

Called to confirm product availability, verified website item said it was in stock and ordered it within two days of email verification. I get an email saying it’s back ordered and a 3-4 week lead time after they said it would be a 16-18 week lead time if it wasn’t in stock. I express my displeasure and wait for an exact eta on shipment because I’m willing to wait 3-4 weeks. Instead Andy refunded the money without asking if I wanted to wait. Website should be updated and you should have asked if I wanted a refund instead of just assuming and restarting the entire lead time clock. Reached out to Rick this am and he said they never had any in stock and Andy was wrong there never were any in stock. TO OWNER: To answer your response. Rick said there were never any in stock, but andy did. So I ordered it and then you tell me it’s out of stock after I pay. We try to reach out and we get no response for the weekend. So you held my money for the weekend. And Andy never said “it COULD take up to 16 weeks” he said, and I quote “If what we have sells out it is a 16-18 week lead time”. So all 3 of you have now told me different things. I have been trying to get my hands on this manifold for almost 2 years without having to spend $836 and waiting for a 16-18 week lead time that seems to continue to grow larger everytime I reach out. So please understand my full frustration when you and your website both say it’s in stock. I order it and then I’m told I have to wait. I did the best I could by verifying with your guy. Andy said they sold from the time we talked and I ordered. And Rick said there were never any. And that you post them on Facebook and usually get an order every 3-4 weeks. So these are 3 different stories. So don’t feel “sorry” for me feeling this way. Update your website and make sure your team members are on the same page and product stock is up to date.

Got their Towmaster trans for my 2000 Cummins. Great service, flawless delivery and core return. Installed myself so I called with a few questions and they were quick to respond and very helpful. Just made the maiden towing voyage and man, this trans performed flawlessly and it shifts like an absolute dream. Highly recommend Firepunk!

I have called their tech support line on various occasions and have always been pleased with the results following their advise. They diagnosed my fuel pressure issue over the phone in a matter of minutes. Saved me several thousand dollars and the headache of chasing the issue and replacing unnecessary parts. These guys know their stuff!!